AI Agent Use Cases
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Prompt to Prepare a Shopping Cart from a Recipe Photo

The author reports that Grok Bot receives a recipe photo, organizes the ingredients and quantities, and creates a shopping list by excluding ingredients already available at home.

Grok Bot
Life & Hobbies

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Work & Research

Tracking and Resolving Inquiries Grouped by the Same Incident

The author reports that Zendesk groups inquiries caused by the same incident, linking notifications to responsible staff and organizing tickets after resolution.

Claude

How it works

  1. The author connects inquiry tickets, a Jira project for tracking incidents, and the Slack channel used by the team.
  2. They identify similar tickets, link them to Jira issues, send Slack notifications, provide customer updates, and, after resolution, close related tickets.

Results

Zendesk has published a case where inquiries about the same incident are linked, and notifications, customer updates, and ticket organization are managed together.

Notes

This is a corporate case including initial customer contacts. It covers not only responding to inquiries but also the follow-up processing of tickets related to incidents.

Source

Zendesk / Claude 고객 사례 Original post ↗

Example prompt · Claude

Goal: Track and resolve inquiries grouped by the same incident.

Input/Environment: [Sample inquiry], [Jira test project], [Slack test channel], [Customer notification guidelines].

Reference original: https://claude.com/customers/zendesk

Based on the published workflow, prepare implementation or operational steps that can be followed in a test environment. Do not speculate about unpublished internal code or settings; if alternative connections are needed, indicate so.

Connections and materials to prepare: Connect inquiry tickets, a Jira project for tracking incidents, and the Slack channel used by the team.

Agent actions to implement: Identify similar tickets, link them to Jira issues, send Slack notifications, provide customer updates, and close related tickets after resolution.

Scope of actions: This is a corporate case including initial customer contacts. It covers not only responding to inquiries but also the follow-up processing of tickets related to incidents.

The deliverables are the connected incident tickets and customer notification records. Please also organize the required setup steps and actual execution methods. After checking the results returned by the tools, choose the next action, and separately note any inaccessible materials or actions that could not be executed.

Verification: Check that different incidents are not incorrectly grouped, that already resolved tickets are not processed repeatedly, and that requests requiring staff confirmation are left for review. Clearly distinguish the input used for verification, the actual output, and any items not yet confirmed.