AI Agent Use Cases
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AI Agent Use Cases

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Prompt to Prepare a Shopping Cart from a Recipe Photo

The author reports that Grok Bot receives a recipe photo, organizes the ingredients and quantities, and creates a shopping list by excluding ingredients already available at home.

Grok Bot
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Agent for Organizing Slack Customer Inquiries into Tickets and Draft Responses

When a new customer message arrives, the author reports that Devin investigates the issue and creates a Linear ticket. The response is sent only after it is approved by a responsible person.

Devin

How it works

  1. The author set up the system to detect new messages in Slack threads where customers communicate.
  2. The author reports that Devin was tasked with investigating the inquiry and creating both a Linear ticket and a draft response.
  3. Progress was monitored on a dashboard, and a human approved the message before it was sent to the customer.

Results

The author reports that the workflow was connected from inquiry classification to ticket creation and draft response.

Notes

At the time of publication, the author was still refining the wording of responses. The process did not yet include automatically sending messages to customers.

Source

X Original post ↗

Example prompt · Devin

Set up a Devin workflow to investigate Slack customer inquiries and organize them into Linear tickets and draft responses.

Input: Customer support channel [channel], product description/support criteria [document], code repository to investigate [address], Linear team [team]. First, check the connection status and read/write permissions for each service, and handle the permission to send messages to customers separately.

Summarize the request details, conditions, and impact of new inquiries, then investigate related documents and code. In the ticket, separate confirmed evidence from unknowns, and link to existing tickets for the same issue if any. Do not speculate or confirm causes or resolution times.

For the customer response, include confirmed information, any additional information needed, and the next steps. Save the response in a pending approval state, and only send it to the original Slack thread after a responsible person has reviewed it. Record the status of the investigation, ticket, and response so progress can be tracked.

Deliverables: Automation setup, ticket/response templates, and test results. Test for repeated inquiries, insufficient information, code access failure, approval rejection, and sending failure, and verify that customer messages are not sent before approval.